Contact
Write to us, ask for a demo or request a call
Send your question, demo request or callback request with the form below. Written questions are answered by e-mail; with “Call me” we get back to you by phone.
Contact form
Your personal data is processed only to answer your request; details are in the privacy notice. Consent to commercial messages is separate and optional.
Writing about something else?
If you are a store owner
If you have an account, you can open a support ticket in the dashboard under Settings › Support. Tickets are opened by topic (account, plan and invoice, domain, payments, shipping, technical issue, business verification, apps) and followed as a conversation. Do not share secrets such as passwords, card numbers or API keys in a ticket.
Other topics
- If you saw illegal content in a store on the platform, use the abuse report form.
- For the identity details of the company operating the platform, see the company information page.
Frequently asked questions about support
I have a question before opening an account. Who can I write to?
Use the form on the contact page: you can write your question, request a demo or choose “Call me”. Written questions are answered by e-mail; with “Call me” we get back to you by phone. Your personal data is processed only to answer your request; consent to commercial messages is separate and optional.
I am a store owner. How do I open a support ticket?
In the dashboard, choose “New ticket” on the Settings › Support page; enter the subject, the category (account, plan and billing, domain, payments, shipping, technical issue, business verification, apps or other), the priority and your message. The conversation with the support team appears on the same page; replies also reach your e-mail.
What should I include in a support ticket?
Describe the problem, the related order or page and what you have tried so far; the more detail you give, the easier the problem is to investigate. Choose the “Urgent” priority for issues that stop your sales. Do not share secrets such as passwords, card numbers or API keys in the ticket. The support team cannot see your store data unless you allow it; you grant access for a set time under Settings › Security and withdraw it whenever you like.
How do I follow the status of my ticket, and can I close it?
Tickets are listed on the Settings › Support page with their status: open, awaiting your reply, resolved or closed. Once the matter is settled you can choose “Close ticket”; a closed ticket cannot be replied to, and you open a new ticket for a new issue.
I cannot sign in to the dashboard. What should I do?
With the “Forgot password” link on the sign-in page you can have a reset link sent to your e-mail address; the link is valid for a short time. If you cannot reach your authenticator app, you can enter one of the recovery codes you saved when you turned on two-step verification; each code can be used once.
Where can I see the details of the company operating the platform?
The identity details of the company operating the platform (such as the legal name, address, MERSİS and tax details and KEP address, the fields the company has entered) are on the Company information page. If you saw illegal content in a store on the platform, use the abuse report form.